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Money Back Guarantee

What is your return policy?

If you’re not stoked about your purchase you can be refunded within 30 days of your purchase date. We will refund the original purchase price of the product, shipping, taxes, and fees. You will not be asked to ship anything back. Simple and easy, as it should be!

Please note the following items cannot be refunded:

1. Sample packs

2. Gift cards

3. Charitable merch

 

How do I return an item?

1. Email customercare@drinkhorizen.com (or use our contact form here) with your return request and :

a. Contact info (name, phone number, email address)

b. Order number

c. Reason for return

2. We will issue you a refund and you don't need to ship anything back to us.

3. Enjoy your simple, easy refund! :)

 

When will I receive my refund?

Refunds are processed within 1 to 2 days and will be re-credited to the original method of payment. Processing time may vary based on the method of payment used.

 

Do you charge a restocking fee?

Nope...we are not going to charge you to be unsatisfied!

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